Returns & Exchanges
At Tier1 Online, we stand behind the quality of our electronics with a 30-day satisfaction guarantee. If your purchase does not meet your technical standards or arrives with a defect, we offer a streamlined return process for a full refund or replacement.
Initiate Your Request
Log into your Tier1 Online account and select the 'Order History' tab to locate your transaction and click 'Request Return' to generate a unique RMA number.
Prepare the Hardware
Ensure the device is factory reset to protect your data and pack it securely in its original packaging, including all cables, manuals, and accessories.
Attach Shipping Label
Affix the prepaid shipping label provided via email to your package, ensuring no previous shipping barcodes are visible to prevent transit delays.
Inspection and Refund
Once our technicians verify the device's condition and serial number at our warehouse, your refund will be processed to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing