Frequently Asked Questions
Everything you need to know about shopping with tier1 Online.
Are your electronics covered by a warranty?
Yes, all products purchased from tier1 Online come with a standard 12-month manufacturer warranty. We also offer extended protection plans for premium devices at checkout.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express 2-day shipping is available for most metropolitan areas if the order is placed before 2 PM EST.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging, a small restocking fee may apply. Defective items are eligible for a full refund or exchange.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our real-time tracking portal.
Do you offer technical support for setup?
Absolutely. Our tier1 Support Team is available via live chat and email to assist you with initial configuration, driver installations, and troubleshooting for all hardware purchased.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm.